Terms & Condtions

SMS Terms and Conditions By opting in to receive SMS messages, you agree to the following: 

1. Consent for SMS Communication

Phone numbers obtained during the SMS consent process will not be shared with third parties for marketing purposes. This is to ensure that your information is used solely for communication purposes related to our services.


2. Types of SMS Communications

By opting in, you may receive SMS messages related to customer care.


3. Message Frequency

Message frequency may vary depending on the type of communication.


4. Potential Fees for SMS Messaging

Standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may differ for domestic or international messages.


5. Opt-In Methods

I am verbally asking the customer for their consent to receive SMS messages as a method of communication. This opt-in allows us to send important updates, such as support ticket confirmations, service notifications, or follow-ups, directly to their mobile device. By obtaining verbal consent, we ensure the customer is aware of and agrees to receive messages via SMS, in compliance with communication and privacy guidelines.


6. Opt-Out Instructions

You can opt out at any time by replying “STOP” to any SMS message. Alternatively, contact us directly at (407) 805-1734


7. Help

If you are experiencing any issues, reply with the keyword “HELP” or contact us directly at (407) 805-1734


8. Additional Options

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.


9. Standard Messaging Disclosures

Message and data rates may apply. You can opt out at any time by texting “STOP.” For assistance, text “HELP” or visit our Privacy Policy [put the URL link of the privacy policy and SMS terms & condition] Message frequency may vary depending on service. 

Confidentiality & Privacy at Kaplan Counseling Center

Your Privacy Matters:

At Kaplan Counseling Center, your privacy is paramount. Rest assured, all personal interactions and data remain confidential. Only with your explicit written consent (or both parties in couples counseling) would any information be disclosed. Specific Georgia laws dictate rare instances where limited information may need sharing, such as potential harm scenarios or specific billing cases. View Privacy Policy and Terms and Conditions.

Emergency Protocols:

In urgent cancellation cases, only your name and contact details will be accessed for notifications. For insurance-backed services, relevant clinical details may be shared to process claims.

Website & Digital Security:

Our website mirrors our dedication to privacy. Information you share is exclusively ours, never sold or lent out. Should you reach out via email or other platforms, it's strictly to attend to your needs. Your rights include data access, correction, or deletion. We prioritize online security, ensuring any sensitive details you share remain protected. Address any privacy concerns directly through our contact page.

Website Content & Third-Party Links:

While we strive for accuracy, our website content is informational and not a replacement for expert advice. For specialized counsel, always turn to licensed professionals. We might offer third-party site links for added convenience. Navigating these is your choice and responsibility. We don’t endorse or claim responsibility for external site content.